Terms & Condition

Terms & Conditions

  1. General
    By accessing our website and purchasing our products, you agree to comply with these Terms and Conditions. We reserve the right to update or modify these terms at any time without prior notice.
  2. Ordering, Amending, and Cancelling Orders
  • A minimum order value of £25 applies.
  • Orders can be amended or cancelled within one hour of placement. After this period, changes may not be possible due to processing.
  • To request an amendment or cancellation, please contact our customer service team promptly.
  • Full payment is required at the time of order placement.
  • Customers will receive an email confirmation after placing an order, with subsequent updates on delivery status provided via email or SMS.
  • We accept major debit/credit cards and other approved payment methods.
  1. Delivery & Processing Time
  • Standard next-day delivery is available for £5.95 on orders below £75.
  • Saturday delivery is available for £9.95 on orders below £75.
  • Free standard delivery is available for orders of £75 and above.
  • Saturday delivery is reduced to £4.95 for orders of £75 and above.
  • We are not responsible for delivery delays caused by unforeseen circumstances.
  • Customers must provide accurate delivery details to avoid issues.
  1. Returns & Refunds
  • Due to the perishable nature of our products, we do not accept returns.
  • If you receive damaged or incorrect items, please contact us within 24 hours for resolution.
  • Refunds are issued at our discretion after review.
  1. Product Quality & Customer Responsibilities
  • We guarantee that our products meet high-quality standards at the time of delivery.
  • Customers are responsible for proper storage and handling of products upon receipt.
  • Orders must be inspected upon delivery, and any issues must be reported within 24 hours to qualify for refunds or replacements.
  1. Liability
  • We are not liable for issues arising from improper storage or preparation of our products.
  • Our liability is limited to the cost of the purchased product.
  1. Promotions & Discounts
  • Discount codes and promotions are subject to availability and cannot be combined unless explicitly stated.
  • All promotions have expiry dates and cannot be applied retroactively to past purchases.
  1. Payment Security & Data Protection
  • All transactions are securely processed using encrypted payment methods.
  • We do not store customer payment details.
  1. Customer Accounts & Security
  • Customers are responsible for maintaining the confidentiality of their account details.
  • Any unauthorized activity should be reported to us immediately.
  1. Business Hours & Customer Support
  • Our customer support is available from 9:00 AM to 5:00 PM, Monday to Friday.
  • Inquiries made outside business hours will be responded to on the next working day.
  1. Force Majeure
  • We are not liable for delays or failure to fulfil orders due to circumstances beyond our control, including extreme weather conditions, supply chain disruptions, or government restrictions.
  1. Complaints & Dispute Resolution
  • For complaints, please contact our customer service team.
  • We strive to resolve issues fairly and promptly.
  1. Contact Information
    For any questions regarding these Terms and Conditions, please contact us at orders@premiumcuts.co.uk.

By using our services, you acknowledge and agree to these terms.

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